This was the response from our client, Rae Scudder, who sent a note to Ed Myers and his assistant, Sue, after her road traffic claim settled.
On the evening of 16 November 2015, Rae was travelling home from her late shift,on on her moped, when she was hit by a vehicle which turned directly into her path. Rae, a keen and talented dancer, sustained serious injury to both legs requiring intensive hospital treatment. She underwent extensive physiotherapy, but was unable to either dance or teach dancing for many months. Gradually however, through determination and commitment, she was able to resume her passion for dancing.
How Did We Help Rae?
At Barratts we prioritise rehabilitation; Ed was able to assist Rae by persuading the insurers of the car driver to agree to an urgent initial assessment of Rae’s needs. This enabled us to get a payment to fund rehabilitation. This meant Rae could recover more quickly from her injuries meaning she could also get back to dancing much sooner.
Rae describes Ed’s advice as “straightforward, honest and trustworthy”. We pride ourselves that clients are recommended to come to Barratts for a personal, specialist service. That is why it’s great news to hear Rae tell us that “You made a difficult time much easier and I felt treated with dignity and respect throughout.”
Sue helped Rae by communicating direct with the Vehicle recovery company, making “complicated and confusing” jargon understandable. Indeed, Rae says that Sue remained “calm and collected” and she had”incredible support and service” from our Personal Injury team.
After lengthy negotiations, Ed persuaded the insurers to accept responsibility for the accident. They paid compensation for Rae’s physical and psychological injuries. The insurers also compensated Rae for her future losses because her injuries were likely to affect her career as a dancer.
We ask clients to tell us how we can improve our service. Rae said there was nothing – she thinks we are “efficient, professional and welcoming- I can’t praise them enough”.